Updated: 5/13/2012
Systems Analyst I - ESMPosition Number: 60170539
Position Title: Systems Analyst I - ESM
Posting Period: 02/06/2012
To 03/15/2012
Business: Finance and IT
Location: MEMPHIS
,TN
Job Group: Professionals
Area of Interest: IT/Information Management
FLSA: Exempt
Relocation Paid: No
Description:
Purpose:
The primary responsibilities, actions and outputs include:
Provide daily support for the Enterprise System Managements
infrastructure which includes the following:
- Monitoring, installation, maintenance, and deployment of agent
technology that provides health and performance status of computer
platform systems on UNIX and Windows based processors.
- Perform alert message integration with International Paper's CA
Unicenter Service Desk ticketing system.
- Development and maintenance of custom administrative scripts written
using Perl.
- Development and maintenance of custom monitoring solutions.
- Support for CA Workload (deployment and break-fix)
- Support Performance management and reporting.
- Deployment and support for CA-Spectrum and CA-eHealth
Key Accountabilities:
- Customer focus - must be able to listen and analyze customer
requirements then work with team members to implement the customer's
solution.
- Action Oriented - must be action oriented and willing to take on new
challenges.
- Creativity - must be innovative with new ideas and solutions for
systems management.
- Learning on the fly - must be able to quickly analyze new technology
and solutions for systems management.
- Dealing with ambiguity - experience in managing change, comfortable
handles risk and uncertainty.
- Time Management - must be able to manage tasks and timelines to meet
customer needs
Key Challenges:
- The external environment, including technology, competition, markets:
1. The challenge will be establishing, communicating and maintaining
unified processes across the IP IT organization. Sustaining adequate
layers of communications throughout the businesses and IT to ensure
processes are consistent (technologically) and strategic across the
enterprise, to ensure the IP Enterprise is properly focused and aligned
in a very competitive environment.
- The internal environment, including interaction with others, (both
inside and outside the company) policies/practices:
- Identifying, establishing and sustaining quality relationships at the
right business levels.
- Establish strong working relationships with other support groups and
customers.
- Work to create a vendor neutral environment that is solution focused.
- Provide support for infrastructure on a 24X7 basis with support
rotation within the group.
- Document processes and procedures for use internal and external to
the ESM group.
- The work itself, e.g., problems, opportunities, change:
- Establishing a vendor neutral management environment for the
enterprise.
- Selecting cost effective management solutions.
- Learning and deployment of new technologies.
- Integration of new solutions with existing infrastructure.
Scope:
- This position provides Enterprise System Management for applications
that reside on the UNIX and Windows operating platforms.
- Solutions supported by this position include: system monitoring,
performance monitoring, workload scheduling, SLA monitoring, and network
device monitoring.
- This position will create customized monitoring solutions when
currently supported vendor products do not meet the needs of the
customer.
- This position will support the goals and objectives of the Enterprise
Large System Services.
Knowledge and Experience:
- This position provides Enterprise System Management for applications
that reside on the UNIX and Windows operating platforms.
- Solutions supported by this position include: system monitoring,
performance monitoring, workload scheduling, SLA monitoring, and network
device monitoring.
- This position will create customized monitoring solutions when
currently supported vendor products do not meet the needs of the
customer.
- This position will support the goals and objectives of the Enterprise
Large System Services.
Comments:
- This position requires the successful candidate to have strong
technical skills in the tools described above. The candidate will need
to be able to form strong working relationships with operating system
platform groups for Windows and UNIX and work with those groups to
achieve the goals and objectives of this department
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