Site Manager- Law Firm

Site Manager- Law Firm

Site Manager- Law Firm


City/State:Memphis, TN Category:Management
Job ID: Status:Full Time
Salary:34,000 - 38,000 annually Line Of Business:
Shift:First Shift Number of Openings:1






Document Technologies (DTI) is America's fastest growing document outsourcing company. We believe that we have achieved this success by providing our customers the highest level of quality and service. This reputation for quality and performance rests 100% on the efforts of our employees.

In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team. If you have a "can do" attitude, together with a "client first" set of priorities, we guarantee that we have an opportunity for you.



Position Description

DTI is seeking candidates for the position of Site Manager.

JOB SUMMARY:
? Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers
? A high level of client satisfaction must be maintained by responding quickly and effectively to the client?s needs
? Continually seek to improve the operations of support service; analyzing the current systems and implementing sound practices according to DTI?s Standards of Operational Excellence
? Responsible for the supervision of all Service Specialists employed at the site, including recruiting, training and development of their professional skills
? On a monthly basis, the Site Manager will report all production volumes to the Operations Manager and review performance trends to the client in an effort to provide timely and efficient service

RESPONSIBILITIES:

Client Relations:
? Monthly Management Report Compilation & Review
? Attend Monthly meeting with Client
? Assist with Annual End-User surveys
? Ensure conformance with Semi-Annual Client Survey
? Assist in preparation, presentation, and review of Annual Reports
? Serves as the principal liaison between DTI, the client?s administration and DTI site employees
? Provide excellent client service to all end-users at the site
? Continuously look for opportunities to increase the efficiency of our operation
? Seek opportunities to increase our capabilities and make recommendations to the key contact
? Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
? Involved in marketing DTI?s support service offerings throughout the firm, including orienting new client clients to the methods of operation at the site
? Recruits and interviews potential DTI candidates for available positions at the site
? Hire, train, manage and evaluate all personnel assigned to the site
? Conducts training and performance reviews with all DTI site team members
? Delegates tasks to Assistant Manager, Site Supervisor and Service Specialists in order to meet all commitments
? Works with Site Supervisors and employees to meet their individual needs and career path objectives
? Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
? Maintain all records and reports pertaining to production and volumes at the site
? Maintain a proper inventory of all office supplies required for the efficiency of all support services
? Compiles and collects all information necessary to provide the client with monthly management reports
? Reviews the P&L for the site, responsible for managing overtime and other costs associated with their site
? Maintains a facility that is organized and meets tour quality standards at all times
? Comply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
? Directs in the orientation of client personnel to DTI?s method of operation within the location
? Conduct training and performance reviews with all DTI team members
? Display high ethical standard, integrity, work ethic, and loyalty


QUALIFICATIONS:
? High School Diploma or equivalent, Associate Degree preferred
? Minimum of 2 years experience in a copy/mail service center environment or other service industry
? Previous management experience in a client service oriented field
? Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
? Knowledge of copy machines and utilization of typical office services equipment and technology

JOB REQUIREMENTS:
? Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
? Ability to learn skills quickly
? Flexibility in dealing with simultaneous projects
? Attention to detail
? Ability to function with a high level of patience, tact and diplomacy in handling any ¡§complaint¡¨ situations
? Ability to lift or move 40 lbs. or greater
? Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
? Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
? Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
? Reading, writing, and arithmetic skills required
? Visual acuity
? Able to convey information and ideas through speech in ways that others will understand
? Able to listen to and understand information and ideas presented through spoken words and sentences
? Able to speak clearly so listeners understand, identify and understand the speech of another person
? Excellent organizational skills
? Strong initiative required; ability to work independently with minimal direct supervision





Document Technologies offers outstanding career growth, a comprehensive benefits package, and a professional work environment. Be part of a winning team?.Make the right choice?Document Technologies.





We encourage diverse candidates to apply.
Document Technologies Inc. is an equal opportunity/AA employer. M/F/V/D