Chief of Staff or Lead Veterinarian - Full Time - Memphis, TN

Chief of Staff or Lead Veterinarian - Full Time - Memphis, TN

Title: Chief of Staff or Lead Veterinarian - Full Time - Memphis, TN
Location: NA-USA-TN-Memphis
Other Locations:
Chief of Staff or Lead Veterinarian

This position may float between both Memphis Banfield Pet Hosptial locations.

Summary of Job Purpose and Function

The primary purpose and function of the Chief of Staff is to ensure the highest quality of veterinary care, exceptional client service and maximum productivity of the veterinary medical team. The Chief of Staff partners with the Practice Manager to operate an effective and productive veterinary medical team, advocate for Pets, educate clients on all aspects of Pet health, ensure safe and effective hospital environments, and improve both the medical quality and business performance of the hospital.

Essential Responsibilities and Tasks
* Partner with the Practice Manager to direct and lead the hospital as role models to provide consistent high quality care and exceptional service to the most Pets and clients and to maximize efficiency, productivity and profitability. Ensure the team follows Banfield guidelines and practices.
* Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results. Work with the Medical Director to establish development plans for the Associate Veterinarians and focus teams to deliver the practice priorities, exceed goals while building our culture and brand.
* Partner with the Medical Director to interview, select, train, develop, coach, mentor and if necessary, discipline Associate Veterinarians.
* Effectively create and maintain veterinarians' schedules and work with Practice manager to schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling.
* Participate in annual planning, budgeting and hospital productivity levels for the hospital with the Practice Manager, Field Director and Medical Director.
* Promote the safety of Pets, clients and associates by ensuring the hospital team is utilizing safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile and organized treatment areas, exam rooms and laboratory areas.
* Ensure the hospital team maintains complete medical records that meet practice quality control guidelines.
* Provide effective communication between associates, clients, field leadership and Central Team Support.
* Provide inspirational leadership to the team by creating a positive professional relationship with PetSmart associates, adoption center agencies, clients, field leadership and Central Team Support.
* Ensure all practice policies, protocols and quality assurance guidelines and local, state and federal laws are followed, including proper maintenance of the controlled substance inventory log.
* Other job duties as assigned.

Hiring Qualifications
Competencies
* Drives for Results and Takes Ownership -
* Sets high standards of performance for self and others.
* Takes personal responsibility to make decisions and take action.
* Accepts ownership for own and hospital's performance; broadly shares both responsibility and accountability.
* Demonstrates a "can-do" spirit, a sense of optimism, ownership and commitment.
* Ensures the removal of barriers to delivering quality medicine and exceptional client service.
* Ensures that client issues are resolved.
* Communicates with Others Effectively -
* Listens with empathy to establish an environment of trust.
* Generates dialogue and creates an open and receptive environment.
* Is courteous and respectful when communicating with others.
* Speaks in a way that is easily understood by the audience.
* Keeps others well informed with timely and frequent communication.
* Delivers Quality Medicine to Pets and Clients -
* Acknowledges own limitations and asks for help or seeks further information on their own when necessary.
* Presents appropriate and complete diagnostic and treatment plans to clients to gain their understanding of the value of the proposed medical care.
* Partners with clients on the diagnostic and treatment plans for the benefit of the Pets.
* Makes decisions on the basis of logic, evidence and sound professional judgment, experience or accepted practice even when faced with ambiguity and imperfect data.
* Actively follows up on cases after they have left the hospital to assess the patient's progress and the client's ability to comply with the treatment regimen.
* Multi-tasks and Prioritizes for Themselves and Others -
* Prioritizes and manages time efficiently.
* Balances multiple demands and competing priorities.
* Stays focused on work activities and works through distractions.
* Directs the team's activities by delegating responsibility and conveying clear expectations to the appropriate staff.
* Builds Collaborative Relationships -
* Establishes a connection with clients and associates by demonstrating interest in their concerns, seeking their input, and responding to their feedback.
* Enjoys engaging with Pets and their families to create an exceptional and bonding client experience.
* Builds rapport with others, uses an open and friendly manner to establish trusting relationships.
* Addresses and resolves conflict constructively, focusing on issues and solutions rather than people.
* Develops and maintains collegial relationships with other veterinarians.

Capabilities and Experience (can do)

* Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
* Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
* Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
* Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
* Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.
* Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
* Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
* Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Outlook, etc.
* Management ability - Effectively enforces policies. Achieves high productive output while maintaining high morale. Understands and utilizes a coaching/counseling philosophy for performance management.
Attitudes (will do)

* Initiative - Presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
* Integrity - Firmly adheres to the values and ethics of Banfield, The Pet Hospital. Exhibits honesty, discretion, and sound judgment.
* Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
* Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
* Independence - Able and willing to perform tasks and duties without supervision.
* Tolerance for Stress / Resiliency - Maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
* Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)
* Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
* The noise level in the work environment is moderately high.
* Requires sufficient ambulatory skills in order to perform duties while at hospital.
* Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
* Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
* Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
* Minimal travel required, possibly for vendor visits and associate education.

Experience, Education and/or Training
* Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
* License in good standing with the applicable state veterinary board.
* License with the Drug Enforcement Agency.
* Proven ability to perform all duties and functions of an Associate Veterinarian
* Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
* Six months management experience and two years clinical experience required.

Banfield Pet Hospital®is committed to a diverse work environment in which all individuals are treated with respect and dignity. It is our mission to provide equal employment opportunities to all candidates and to ensure that access to jobs is strictly based on job-related criteria.
~DNP~